Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Rizing Metrics website (rizingmetrics.com) and the services we provide ("Services"). By accessing the website, requesting an audit, or engaging us as a client, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

2. Description of Services

Rizing Metrics is an AI SEO agency. We provide search-engine and AI-visibility optimisation services including, but not limited to:

• AI Visibility Optimisation for ChatGPT, Gemini, Perplexity, and Google AI Overviews
• Local SEO and Google Business Profile optimisation
• Technical SEO, schema markup, and AI-crawler access fixes
• AEO (Answer Engine Optimisation) content strategy
• Link building and digital PR
• AI Share of Voice tracking and monthly reporting

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of yourself or a business entity to use our Services. By submitting a request, you represent that you meet these requirements.

4. Free AI Visibility Audits

We offer a complimentary 15-minute AI Visibility Audit at no cost and with no obligation. The audit is informational and does not create an attorney-client, agency, or fiduciary relationship. We may decline to perform an audit at our discretion.

5. Pricing, Payment & Billing

Service plans, retainer fees, and one-time setup costs are quoted at the time of engagement and confirmed in writing. Recurring services are billed monthly in advance unless otherwise agreed. Late payments may incur interest at 1.5% per month or the maximum permitted by law, whichever is lower.

All fees are exclusive of VAT, GST, sales tax, or other applicable taxes, which will be added where required.

6. Refunds & Cancellations

Monthly retainers may be cancelled with 30 days' written notice. Setup fees and one-time charges are non-refundable once work has commenced. We do not issue refunds for partially completed months. Refunds for prepaid annual plans are calculated on a pro-rata basis less any setup fees and a 10% administrative charge.

7. Client Responsibilities

To deliver our Services effectively, we require timely cooperation from you, including:

• Granting us necessary access to your website CMS, Google Business Profile, Search Console, Analytics, and other relevant accounts
• Providing accurate business information, NAP (name, address, phone) data, and brand assets
• Reviewing and approving deliverables within agreed timelines
• Paying invoices on time

8. Intellectual Property

All content created by Rizing Metrics for you (articles, schema markup, technical fixes, reports) becomes your property upon full payment of the relevant invoice. We retain ownership of our methodologies, internal templates, proprietary tools, and aggregated, anonymised performance data used to improve our Services.

You retain all rights in materials you provide to us. You grant us a limited licence to use those materials solely to deliver the Services.

9. Confidentiality

We treat your business information, performance data, and strategic plans as confidential. We will not disclose this information to third parties except as needed to deliver the Services (e.g. to subcontractors bound by confidentiality) or where required by law.

10. Performance Disclaimer

SEO and AI visibility outcomes depend on many factors outside our control, including changes to search engine and AI platform algorithms, competitor activity, market conditions, and the technical quality of your existing site. We do not guarantee specific rankings, AI citation frequency, traffic volumes, or revenue results. We commit to applying our methodology, expertise, and best practices in good faith.

11. Limitation of Liability

To the maximum extent permitted by law, Rizing Metrics' total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the fees paid by you to Rizing Metrics in the three (3) months immediately preceding the event giving rise to liability. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or loss of goodwill.

12. Indemnification

You agree to indemnify and hold harmless Rizing Metrics, its directors, employees, and contractors from any claim, damage, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or content you provide that infringes a third party's rights.

13. Termination

Either party may terminate the engagement with 30 days' written notice. We may suspend or terminate Services immediately if you breach these Terms, fail to pay invoices, or engage in conduct that is unlawful, deceptive, or harmful to our reputation. On termination, you remain liable for fees owed up to the termination date.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which Rizing Metrics is registered for the relevant client engagement (USA, UK, or Australia, as specified in your engagement letter). Any dispute will be resolved in the courts of that jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or via a banner on our website at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions about these Terms, please contact us at hello@rizingmetrics.com or through our contact form.